As the university continues to respond to the evolving circumstances of the COVID-19 pandemic, we are committed to providing up-to-date information to our community. Below you will find this week’s new and updated answers to frequently asked questions regarding university news, policies and resources. Our full list of frequently asked questions is available on the COVID-19 Resource Center.
How can faculty and staff get mail?
All packages and mail addressed to academic or administrative buildings on Main Campus will be delivered directly to our Central Mail Services department in the Harris Building. Auxiliary Business Services has been in touch with individual departments that will retain on-campus delivery. If you are placing a new order, you should use the Whitehaven Street address.
You can pick up mail and packages from Mail Services in the Harris Building at our Central Mail Services department at Room B116, 3300 Whitehaven Street on Mondays, Wednesdays or Fridays from 8 a.m.-4 p.m. If you need to make special arrangements for pick-up or if you’re expecting an urgent package, please contact Carl Dyson or Gideon Pinckney or call 202-687-5245. When picking up mail and packages from the Harris Building, you may park in the circle in front of the building for up to 10 minutes. You will need your GOCard in order to access the building.
If a package is en route to a closed or GOCard access-only academic or administrative building, there will be signs on the door directing carriers to redeliver to the Harris Building. We cannot guarantee that carriers will read the signs and redeliver your package, so please use the tracking information and reach out to carriers directly if your package is en route and may be affected. The Research Building loading dock remains open Monday to Friday during the day to accept deliveries to Georgetown University Medical Center (GUMC) buildings.
Will students be charged any fees on their account during the duration of the semester?
As of March 30, 2020, students enrolled in the Spring 2020 semester will not be subject to service charges, interest or other penalties normally applicable, until further notice. This includes the placement of financial holds that would normally have been placed in advance of Fall 2020 registration. All students otherwise eligible to register for Fall 2020 will be able to, regardless of their student account balance.
Revenue and Receivables will continue to issue billing statements on a monthly basis. By suspending collection activities, Georgetown is not forgiving unpaid charges. We encourage students able to make payments or other payment arrangements to do so.
More information on refunds and credits can be found on the Revenue and Receivables website.
For billing questions, including how to obtain a refund of any resulting credit on your account, email studentaccounts@georgetown.edu or call 202-687-7100. For questions about impacts on scholarships and financial aid email 2020-Housing-Refund@georgetown.edu.