Category: Georgetown Faces, Spirit of Georgetown

Title: The Receptionist Students Know as ‘Auntie Tracey’

This story is part of Georgetown Faces, a storytelling series that celebrates the beloved figures, unsung heroes and dedicated Hoyas who make our campus special.

A woman with a turquoise necklace smiles in front of a graphic background of a church bell
Tracey Frazier-Akparawa is the receptionist and office manager in the Office of the Provost.

Tracey Frazier-Akparawa’s nameplate sits on her desk in the Office of the Provost.

But students know her by a different name.

“They call me Auntie Tracey,” Akparawa said.

The Maryland native is the receptionist and office manager for the Office of the Provost. She’s the first face you see walking into the office and its gatekeeper. She plans meetings, coordinates with deans and senior leaders across campus, and helps plan events like new faculty orientation and commencement. 

When she is away from her desk, Akparawa takes on a different role. Often, during her lunch hour, she leads an informal prayer group for students in which she receives prayer requests, listens, or sometimes just offers a hug.

“It’s a little community,” she said. “The students in the community truly bring me joy.”

Akparawa joined Georgetown 14 years ago after working for the federal government and a nonprofit dental association. The role at Georgetown “fit like a glove,” she said. In the years since, she has navigated the provost’s office through leadership transitions, construction projects, and the COVID-19 pandemic. Along the way, she’s extended the spirit of hospitality she learned from her mother to her work and the students she supports.

Learn more about the face behind the desk, Akparawa’s love for dancing, and what she wishes people knew about her.

A woman with a turquoise necklace smiles at a student from behind an office desk
Akparawa began working in the Office of the Provost 14 years ago after a career in the federal government and a nonprofit dental association.

My job is like: A former colleague described it as the provost keeps Georgetown on course. I never forgot that. We make the train run. It stuck in my brain and made me appreciate making everyone else’s job smoother.

As the receptionist, every face that comes in sees me first. So, I’m the gatekeeper, but simultaneously, as the office manager, I ensure stuff runs smoothly. My job also consists of a lot of event planning every year with the new faculty orientation and commencement. It never gets old. You would think it would be repetitive, but it’s always exciting, especially if you’re a person like me who loves making the train run.

A close-up of a glass award on a ledge. A woman works in the background of the photo.
Akparawa was one of the first administrative staff members to receive the President’s Excellence Award in 2019, an awards program that recognizes outstanding employees.

Why students call me Auntie Tracey: After COVID-19, people were feeling so distanced. I was telling [students] that I have this noonday prayer I do for my church during my lunch hour. Some of them wanted to come and listen. It became a thing.

I always follow the Holy Spirit. I listen to what they need, and then I pray about that. Sometimes, we don’t even pray; I just listen. Sometimes, it’s just a hug or inquiring about classes. The students call me Auntie Tracey, and I call them my lambs. It’s a little community, and the students in the community truly bring me joy. It is all about relationships.

We often talk about leadership or titles. Yeah, I’m just a receptionist, an office manager, but the inner game … how can I say it? It’s about ensuring that you’re taking care of your inner game so that the public version of you provides the needed leadership. I’m providing the leadership that God wants me to offer them, or mentorship, or making them feel like they have a friend on campus — someone who sees them. Even when things become overwhelming, there is somebody who honors them.

A woman looks up from a book and smiles.
One of Akparawa’s favorite spots on campus is Dahlgren Quad, where she sits outside or prays inside Dahlgren Chapel.

How Jesuit spirituality has influenced my faith: It’s enhanced it. When I first came here, Fr. Duffy used to be in the Provost’s Office. He was such a remarkable Jesuit. I started going to noonday Mass and listening to his sermons. That became my favorite place. I knew I could freely exercise my faith here. I felt like coming here and working at a Jesuit university; I heard my God-given purpose more, specifically with the students. So, I think my faith became more prosperous and better. I felt freer.

My mom taught me about caring for people. She was such a people person. Sometimes, I would go to the grocery store and watch her. She would talk to everyone as soon as she came in. The clerk, the meat cutter, and the person in produce all knew her by name. You knew you would be there for three hours, but I loved it. We had the same personality. I saw her hospitality and how favor came upon her because she was so kind to people.

She loved making people comfortable by finding out what your favorite things were. She made it her business to get the Pop-Tarts I liked. I loved the way I felt when she paid attention to my preferences. I thought to myself, I want to give that feeling to everybody. I’ll never forget how the dean of the Georgetown Qatar campus liked his black coffee with a bottle of water. When I remembered that detail, he said, ‘Wow, you remember that?’ The smile on his face was priceless. You can’t put a price on moments like that.

A woman smiles at a student from behind a desk

What brings me comfort: Believe it or not, making other people happy and comfortable. We are often more advantaged when we give than when we receive. As a foodie, I love dining at authentic restaurants, especially those that offer African cuisine. I particularly enjoy places that serve excellent bread — bread truly comforts me! Whether it’s French bread or Hawaiian sweet rolls, I can have my fridge filled with food and still feel unhappy without bread. Bread and a good Hallmark Christmas movie? That’s my idea of heaven!

What you’ll find me doing outside of work: I’m part of a prayer line conference call group at 7:00 p.m. every weeknight and lead the prayer for a nationwide congregation twice a month. I also have a Sabbath ministry for women from the East and West Coast.

I also love to dance. Whenever I get a chance to go out and shake a leg … I don’t do it as much as I used to, but sometimes I just stand in the mirror with my sisters and jam. I love old stuff like Parliament Funkadelic, Luther Vandross and Rufus/Chaka Khan.

Something I wish people knew about me: I am a true native of the DMV area, specifically Montgomery County, Maryland, and so are my parents and grandparents, which is quite rare. We are the last of the Mohicans. A recent documentary titled “My Linden, My Lyttonsville: The Untold Story” features the neighborhood where I was born and raised, and it is on PBS (WHUT-HD). The film tells the heartbreaking story of a close-knit Black community in Montgomery County. Most of the people featured in the documentary are my family.

African Americans had a small enclave there, which was also filled with many prosperous white people. But even though we had little, there was such a community. Being raised in a place that was so close-knit, you didn’t realize that you were not wealthy with money because you were truly rich in love.

A woman stands with her hands folded in front of her in front of a chapel.